You can use the order information provided in your confirmation and shipping emails to follow your purchase.

If you need additional assistance, contact us with your order number and the email address used when placing the order.

Please contact us as soon as possible if you need to change your order.

We can try to help before the order enters fulfillment. Once an order has been processed or shipped, changes may no longer be possible.

Cancellation requests should be submitted as soon as possible. We'll do our best to accommodate your request before fulfillment.

If the order has already been processed or shipped, our standard return process may apply instead.

Please contact our customer care team and provide your order number along with a description or photo of the item received.

We'll review the order and provide the appropriate next steps.

Yes. Aibessa offers complimentary shipping on qualifying orders of US$39 or more.

Shipping availability and methods may vary depending on the destination and order.

Aibessa serves customers in multiple markets worldwide. Available destinations and shipping options are displayed during checkout.

Certain destinations may have carrier, customs or other transportation restrictions.

Delivery time can vary depending on the destination, shipping method, order processing and carrier conditions.

Any estimated delivery information shown at checkout or in your shipping confirmation should be treated as an estimate rather than a guaranteed delivery date.

When tracking is available for your shipment, tracking details will generally be provided through your shipping confirmation.

Carrier tracking information may take some time to update after the package enters transit.

Eligible purchases may qualify for our VIP 180-Day Returns program.

Please review the Return Policy for the applicable conditions before sending an item back.

Contact our customer care team before sending the product back. Include your order number and a short explanation of your return request.

Our team will review your request and provide the appropriate return instructions.

Return eligibility can depend on the type and condition of the product.

Certain hygiene-sensitive, personal-use or otherwise restricted products may have additional return conditions.

Contact us before returning an opened product so we can confirm the applicable requirements.

Once an eligible return has been received and reviewed, an approved refund will generally be issued to the original payment method.

The time required for the refund to appear in your account can vary depending on your bank, card issuer or payment provider.

Depending on product availability and the circumstances, an exchange may be available.

Please contact customer service before returning the item so we can determine the appropriate option.

Product-specific information may be provided on the relevant product page, packaging or accompanying materials.

If you need additional guidance, contact our customer care team and tell us which Aibessa product you have.

Care instructions vary by product and material. Please follow the instructions supplied with the specific product.

If you're unsure about a particular cleaning method, contact us before using it.

Suitability depends on the individual product. Please review the age guidance, product description and instructions associated with the specific item.

Adult supervision should be used where appropriate for children's products.

Please contact us and include your order number and photographs showing the issue when possible.

We'll review the situation and provide the appropriate instructions or resolution.

Available payment methods are displayed during checkout and may vary depending on your location and the payment options supported for your order.

Payment processing is handled through payment services available through our Shopify-powered checkout and applicable payment providers.

Aibessa does not ask customers to send complete card numbers or payment passwords by email.

A payment may be declined for reasons determined by your bank, card issuer or payment provider.

Please verify your payment information or contact your payment provider if the issue continues.

Account requirements and checkout options may vary depending on the current store configuration.

Follow the checkout instructions shown when placing your order.

We use personal information as necessary to provide our services, process orders, communicate with customers and operate our website, subject to our Privacy Policy.

For more information, please review our Privacy Policy.

Privacy-related questions can be sent to:

service@aibessa.com