If you have a question about an Aibessa product before placing an order, our team can help clarify available product information, intended use, order details and general store policies.

When contacting us about a specific item, including the product name or product page link can help us understand your question more quickly.

For questions about an existing order, please include your order number and the email address used at checkout when contacting our support team.

This information helps us locate the relevant order and review available details regarding processing, shipment or delivery.

Need help understanding how to use, clean, store or care for an Aibessa product? Send us the product name together with a short description of your question.

If the issue is easier to understand visually, you may also include clear photos showing the product and the area you need help with.

If your order arrives damaged, defective or contains an incorrect item, please contact us as soon as possible after receiving the package.

Please provide your order number along with clear photos of the item, packaging and any visible damage or discrepancy when applicable. These details help our team review the situation efficiently.

If you would like to request a return or have a question about refund eligibility, contact our support team before sending an item back.

Eligible return requests should follow the conditions and instructions described in Aibessa’s Return Policy. Our team can provide the appropriate next steps after reviewing your request.